Includes index.

Tweeting terror. An analysis of the norwegian twitter-sphere during and in the aftermath of the 22 July 2011 terrorist attack / Steen Steensen -- Victims' use of social media during and after the Utoya terror attack: fear, resilience, sorrow and solidarity / Elsebeth Frey -- Blood and security during the Norway attacks: authorities' twitter activity and silence / Rune Ottosen and Steen Steensen -- Social media in management of the terror crisis in Norway: experiences and lessons learned / Harald Hornmoen and Per Helge Maseide -- News workers' reflections on digital technology and social media after a terror event / Maria Konow-Lund -- Old wine in new bottles? use of twitter by established UK news media during the 2014-15 West African ebola outbreak / Colin Mcinnes -- Flows of water and information: reconstructing online communication during the 2013 european floods in Austria / Susanne Sackl-Sharif, Eva Goldgruber, Julian Ausserhofer, Robert Gutounig and Gudrun Reimerth -- Tailoring tools to the rescue: lessons learned from developing a social media information gathering tool / Klas Backholm, Joachim Högväg, Jörn Knutsen, Jenny Lindholm and Even Westvang -- What eye movements and facial expressions tell us about user-friendliness: testing a tool for communicators and journalists / Jenny Lindholm, Klas Backholm and Joachim Högväg -- "When the levee breaks": recommendations for social media use during environmental disasters / Eva Goldgruber, Susanne Sackl-Sharif, Julian Ausserhofer and Robert Gutounig -- Social media communication during disease outbreaks: findings and recommendations / Harald Hornmoen and Colin Mcinnes -- Social media and situation awareness during terrorist attacks. Recommendations for crisis communication / Steen Steensen, Elsebeth Frey, Rune Ottosen, Harald Hornmoen, and Maria Konow-Lund.

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