Includes bibliographical references and index.

What the digital age is and means for workers, services, and emotions scholars and practitioners / Jasmin C. R. Härtel and Charmine E. J. Härtel -- Technologically Altered realities: a realm for new emotions research, training, and management possibilities / Jameson B. G. Härtel and Charmine E. J. Härtel -- The evolution is now: service robots, behavioural bias and emotions / Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Focusing on the human element: effective coaching in the digital age / Jennifer A. Nash -- Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management / John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships / Prisca Brosi and Marvin Schuth -- Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data / Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors / Sunita Ramam Rupavataram -- Rough winds? Emotional climate following acquisitions / Riikka Harikkala-Lahinen -- Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach / Daphna Brueller, Nir N. Brueller and Etty Doveh -- Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry / Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Family business social responsibility. Is CSR different in family firms? / Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.

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