TY - BOOK AU - Bryson,Jo TI - Managing information services: an innovative approach SN - 9781472455291 U1 - 658.4038 21 PY - 2016/// CY - London, New York PB - Routledge, KW - Administración de recursos de información KW - Administración de servicios de información KW - Administración del conocimiento KW - Bibliotecas de empresas KW - Administración N1 - Incluye bibliografías e índice; Managing in an uncertain world -- Strategic influences -- Strategic planning : positioning for a sustainable future -- Attracting and retaining talented people in challenging times -- Ensuring value for money and enabling a cost-sustainable future -- Knowledge and information management : a key to survival -- Strategic technology and asset management : a smarter approach -- Leadership -- Utilizing a values driven culture for sustainability -- Innovation and creativity -- Engaging change in positioning for the future -- Group dynamics and team building -- Effective negotiation and conflict management -- Managing the political arena -- Policy making -- Personal communication and networking -- Managing yourself and others in challenging times -- Corporate governance -- Accountability and influence -- Encouraging transparency -- Managing for sustainability -- Managing risk -- Sustaining trust and continued operations -- Evaluating benefits and performance -- Competitive strategies -- Corporate image and communications -- Ensuring service quality -- Bringing it all together ER -