Includes bibliographical references.

New research on managing and resolving workplace conflict: setting the stage / David Lipsky, Ariel Avgar, J. Ryan Lamare -- Conflict and employment relations in the individual rights era / Alexander Colvin -- Resolving workplace conflicts through litigation: evidence, analysis, and implications / David Lewin -- Remedy-seeking responses to discrimination: does management-employee similarity matter? / Cynthia L. Gramm, John Schnell -- Employment lawyers and mandatory arbitration: facilitating or forestalling access to justice? / Mark Gough -- Beyond repeat players: experience and employment arbitration outcomes in the securities industry / J. Ryan Lamare -- Networked dispute resolution: the national implementation body in Irish industrial relations / William Roche, Colman Higgins -- Toward a system of conflict management? cultural change and resistance in a healthcare organization / Paul Latreille, Richard Saundry -- Treating conflict: the adoption of a conflict management system in a hospital setting / Ariel Avgar.

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