Includes bibliographical references.

Making sure things can never be the same again: innovation in library and information services -- Facing the challenge of data-intensive research: research data services and data literacy in academic libraries -- Theory of management strategies for libraries: triggers for innovative and fundamental changes -- Capacity and capability: how can library and information services make sure they succeed? -- The development of document supply: navigating in stormy waters -- The librarianship portfolio, part two: a rubric for evaluation -- Open source systems and shared services: the BLMS experience a case study -- Innovation and information -- Public libraries and innovation in Greece: an option or a necessity? -- Leading the innovative and creative library workforce: approaches and challenges -- No dust in the stacks: creating a customized local serials collection on the fly -- New approaches to digital strategy in the 21st century.

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