Includes bibliographical references and index.

Disaster and emergency planning and preparedness in hotels. The evolution of disasters -- Disaster typology -- Disaster management models and theories -- Emergency planning and preparedness in the hotel industry -- Preparedness: expecting the unexpected -- Hazard mitigation as a central planning function -- Planning for "all hazards" -- Inclusive management in emergency planning -- Emergency organizations' collaboration -- Barriers that impede successful planning -- The dirty twelve: dozen failures in planning -- Disaster and emergency management in Jordan -- An overview of disasters and emergencies affecting Jordan -- Analysis and findings. Effects of disasters and emergencies on hotel industry -- Disasters and emergencies affecting Jordanian hotels -- Hotel disaster and emergency planning and preparedness -- Emergency planning constraints -- Emergency and disaster management -- Learning from the past to prepare hotels for future emergencies -- Conclusion and future direction. Disasters and emergencies affecting Jordanian hotels -- Jordan as a safe destination -- Hotel industry disaster and emergency planning and preparedness -- Disaster and emergency planning constraints -- Emergency and disaster management -- Learning lessons for hotels future emergencies.

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